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Troubleshooting and Limitations 273
Reporting a Problem to Parallels
Team
To help improve the quality of Parallels Desktop, you can send problem reports to Parallels
Software International Inc. The reports can be created automatically or manually. If a fatal error
occurs in a virtual machine, Parallels Desktop automatically opens the Report a Problem
window prompting you to send a report. If you notice unusual virtual machine behavior, you
can create a report manually by choosing Report a Problem from the Help menu and filling out
the form.
Note. Parallels team collects error reports and uses them for identifying performance issues, but
does not respond to them. If you need assistance in resolving the issue, visit Parallels forum or
Support page, or log us a support call.
When the Report a Problem command is invoked, Parallels Desktop generates a status report
and makes a screenshot of the running virtual machine.
The Report a Problem window looks as follows:
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